Testimonials

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Testimonials

What Baroan Technologies' clients have to say about our managed services...

Baroan Technologies is a prime example of quality and dependable customer service in the Information Technology market. Their ability to meet the extremely demanding technical support needs of our mid-size business is crucial to our company. We are and have been very pleased with Baroan Technologies and their team of professionals for the past 7 years. We would not hesitate in recommending them!

- Rick

I have had many opportunities to call your organization for assistance. Each time has been an amazing customer service experience with very knowledgeable people. It is a wonderful value to be able to tell prospective and new employees that we have an excellent IT Support Partner. I very much appreciate your organization and our partnership.

- Susanne

I can’t believe you were able to pull the server migrations through within a few hours! I can’t believe the QuickBooks and company systems work! Wow – it was as seamless as possible. Our guys in office did not even lose and a hour. And I was expecting to be here in office over the weekend frantically trying to make everything work! The project was an absolute success! The level of cooperation between all sides – unbelievable. I never seen professionalism and in depth knowledge of this level!

- Michael

It is a pleasure working with everyone at Baroan and your company has been a very valuable resource in assisting us with all of our IT networking needs and requirements. Not only have you personally guided us with our future infrastructure needs, such as Virtualization and DR, you have gone out of your way to keep costs within our tight budgets while also giving us the best hardware and software you could find.

We handle 90% of our problems in-house but when a problem arises that is beyond our scope, we are always confident that your support team will have the solution. Over the past year your techs have solved all of our most complex problems every time we have called and usually on the first call. It is very rare in today’s world to get such good technical support, and my Kudos to all of you for this.

- Russ

Baroan embodies a cohesive unit of individuals dedicated to constant improvement in service, knowledge share and cooperation. My company has been working with Baroan since 2007; they have advised us through the network plan, purchase and connection of new computers and support partners. They have been our uncompromising partner and CIO. Baroan has embraced a forward thinking philosophy in establishing disaster relief plans, which due to Hurricane Irene my company needed to take full advantage of. Their original plan for our hardware placement and record backup prevented a complete company shutdown, while their quick response and ‘good neighbor’ practice had my company up and running two days after the disaster – that included my office setup, phone connections, fax, copying, printing, and peace of mind needs.

In communicating with every department of Baroan, including the Partners, you cannot help but recognize every member of this company has a cooperative attitude for the betterment of the customers. As we re-build I am thrilled to be able to count on the Baroan Team to be my Chief Information Officers, as well as Negotiators, Advisers, and part of my business family."

- Ellen

Baroan Technologies’ monitoring has been a source of great comfort to me. My workstations are remotely monitored on a daily basis. If I have any computer issues, I call Baroan and a technician quickly calls me back and 99% of the time corrects the problem remotely in just minutes. Recently, when the 1% occurred, they were at my office within a half hour and the problem was corrected then and there.

- Stephen

As a long time customer of Baroan Technologies, our company relies on the expertise of their great staff. While providing us with 24/7 support for all of our technology needs, BT has gone above and beyond the requirements of their contract with us. They have helped us manage through all types of software and hardware installations, repairs, and troubleshooting both onsite and remotely. They organized and managed our corporate move, ensuring that our computer, telephone and internet systems were up and running on opening day in our new office. When required, they have worked tirelessly day and night, through weekends and holidays, to ensure that our systems are running smoothly. Their knowledge of our various software applications gives us the confidence to let BT maintain our computer and telephone systems so we can concentrate on generating revenue and running all of the other aspects of our business without having to concern ourselves with the those issues.

- Kristine

Have you ever sat down at your workstation and had that sinking feeling in your stomach that all was not right with the world? The computers that once printed without a glitch sent us "error messages." The files our office once shared so selflessly were now locked behind some "firewall." The emails that connected us to our customers were stuck in "the cloud." When that sinking feeling creeps up on us, we know who to call. No, not Ghost Busters, but Baroan Technologies! For over 12 years, Baroan’s super technicians have kept our business systems humming…and we are forever grateful. Baroan’s techs are polite, punctual, professional and best of all…they solve our problems!

- Donna

In all my years in business, our network has never run as smoothly has it has since Baroan took over the account.

- Michael

Since 2009, we have relied on Baroan Technologies for the majority of our IT needs and have been impressed with the efficient and professional service they provide us. Their business has helped to improve ours, offering a refreshing approach to remote maintenance and assistance. I appreciate the assistance provided by each member of the Baroan team, and the passion for the work they do, as well as the integrity in updates and communication follow-ups that show they care. I truly believe Baroan is the only team for the job in providing us the maintenance and support we need, and they truly make a difference.

- Allan

Dimitri and Baroan Technologies have been managing our technology infrastructure since 2004 and have always provided top notch capabilities for network deployment, server management, firewall and router configuration, security management and IP telephony support. When we have emergencies they have always been there to respond so that our business did not have any downtime - even when this meant working evenings or weekends to bring us back in service.

- Christian

Speedy Service with Baroan is what I find best about the company. If they don’t have an answer immediately they will research it and get back to me within the hour. I have never had a bad experience with Baroan. Phone system assistance and on-site help is great to have available to me. Employees are very knowledgeable on Windows/PC issues and networking assistance.

- Sean

...My first business with Baroan Technologies in 2002 was Goldmine and a simple networking of our three computers. Obviously as business grew, problems with desktops and printing grew with us. It became super obvious that my company needed a full time partner on computer/network/printer issues. We chose Baroan and we have not regretted that decision for a moment...Making this investment along with Baroan implementing the programs have been invaluable in 1. Return on this investment, 2. Preventive care and maintenance of this investment, and 3. Implementing programs to stay ahead and realize savings (both in hard costs) and the smooth transition of workloads which makes my employees more productive and efficient.

Forward to 2011, we are in the final stages of installing two virtual servers, which is a 6 figure investment. This confidence in making this additional investment with Baroan was fortified with years of continual communication and Baroan being familiar with our team, the needs of our company, and our technology goals. It would be hard to and take too long to outline what Baroan does for us. It has been worth every penny. To be perfectly clear, in all small business, problems/conflicts are going to occur. Computers - printers - servers have issues, and can be truly frustrating, and making sure you have the right partner; and them moving quickly, efficiently and cost effectively to solve them, the most important relationship you can have if you want to keep your business up and running. We trust all of these services and more to Baroan, I can say a lot of nice things, but having them as a partner now for over 10 years, and making a 6 figure investment in their services/hardware really speaks to the confidence we have in them. We are in a results business, Baroan delivers results.

- Donald

My association with Baroan Technologies began in 2006, and from then on I no longer had to stress every day at work about the numerous IT problems our offices were having that were becoming a major impact on our practice. They started by doing a complete review and inventory of all the hardware, software and inter-office communications we had so that whenever we called their help desk, everyone in their firm knew exactly what the issue was and how to correct it as soon as possible. Every employee working for Baroan Technologies is both knowledgeable and professional, and before I knew it we no longer had to call with an IT problem every day.

Whenever we had new projects to work on, whether it was adding a new office location or switching to a new phone system, Baroan always presented us with complete and fairly priced quotes covering all our IT and communication requirements, and guided us through project implementation.

They continue to guide us with their quarterly visits - letting us know how and where we are spending our IT monies, discussing future projects, and keeping us prepared for all types of potential technology disasters.

Baroan Technologies always made me look good at my job because they performed their job so well.

- Marcy

The company I work for decided to move to a new location in early 2010, which necessitated a review of our voice and data providers. We requested a quote from our current supplier and Baroan Technologies, who was recommended to us. Baroan made an impact with an easily understandable quote and many recommendations for how to handle our data and voice going forward. It was a comprehensive and competitive quote.

Baroan worked closely with us to install the system and setup the new building, making recommendations on cabling and backup systems. They followed up with the providers to insure the installations went according to schedule and the synchronized changeover went flawlessly. Baroan was there to train our employees and is always available when we have power issues or expansion opportunities. I could not have chosen a better company to partner with for the move.

- Nicolette

I have had the privilege of working with Baroan Technologies for close to a decade, both in my former life as a consultant and now as a CIO. Guy Baroan and his team have always provided me with EXCELLENT service and support throughout the years. I’m greatly disappointed that our banking vendor will be taking over support of our Altigen Phone System going forward and we won’t be able to use Baroan Technologies for this. There wasn’t a question I had for Gary or Guy that was not answered in seconds and I know that I won’t get that level of support from my new vendor. I will definitely be using Baroan for my consulting needs when they arise and hope to find ways to continue the relationship we’ve built over the years.

- Jason

Baroan has always been very quick to respond to your calls for help when you need it most. I find all of their employees to be friendly and helpful.

- Joe

Guy Baroan made possible the successful separation of a remote Outlook system. He and his team were highly customer service oriented and did the job in a manner that included quality, excellent communication, and thoroughness. The end result was an in-house Outlook system that Guy and his team expertly supported and continue to support. Baroan Technologies is a company that can meet and supersede deliverables and is a company to have an ongoing positive relationship with.

- Kathleen

Baroan Technologies has been our IT professionals for at least 8 years. They helped me set up computer systems in my office and have handled all services since then. All their employees are professional and knowledgeable. In an effort to control costs, they have now offered me off-site monitoring and service which will save hundreds of dollars a year.

- Bert

We are a small business, and therefore do not have the revenue to staff full time IT personnel. So many years ago, we partnered with Baroan and they are the “IT Department” for our company. From setting up our networks, maintaining all our PC’s and software, and advising us on many technical situations, Baroan has been a valuable partner and a reliable and dependable “employee.” We have worked with many, if not all the staff at Baroan. But a few of the staff come to mind quickly - the receptionist, who always sounds like she has a smile on her face and a calmness about her, which helps when you are calling in with a stressful technical problem. The tech we’ve worked with most often just seems to have all the answers to all our technical questions/problems and can troubleshoot to come up with a positive solution every time. And just recently, I worked with a new tech – who identified the problem, ordered the new hardware, and was here within 24 hours to install it. Without this “IT Department” we could not operate our business in this technological age.

- Elizabeth

We lost power for a bit last night at the office. One of the techs got an alert that we were down so he called me on my cell phone to see what was up. I called him back when it came back on and he said he would try to bring everything back online for us. When I got to the office this morning a little before 8AM the tech was waiting in the parking lot for me to open up, and he got our email and fax server working. I really appreciate the initiative he showed here.

- Jonathan

We have been working with Baroan Technologies for several years. Baroan’s technicians always have a deep knowledge of the most intricate aspects of our IT system, and they are always courteous and professional. Furthermore, Guy Baroan provides a thorough periodic review of our IT expenses and provides insight into our spending as well as ways to economize and improve our systems.

- Mike

I heard about Baroan Technologies (then Savant Solutions) back in 2003 when I was the VP Operations for a small company (17 employees) that was looking to grow and service our customers better. At the time, we were using Lucent phones and my father-in-law had a procedure in the office that if a phone started to ring and people were away from their desk, everyone had a bell on their desk that they would ring to alert our representatives to run back to their desk to get their phone. Unfortunately, if you were in the restroom, this could cause great anxiety and pressure when you weren’t necessarily looking for pressure and anxiety. Anyways, I read a magazine article about the Altigen phone system. The Altigen representative put me in touch with Guy Baroan and Dimitri Miaoulis, who came to our office and spoke with us about how the Altigen system could help our organization and, more importantly, get rid of those awful bells… Guy Baroan helped us with the installation, helped us with an upgrade. Because of Guy’s knowledge of networks, he pointed out a number of issues that we had that we could address to help our overall network run better. But most importantly, Baroan became a trusted source of information, professionalism and knowledge that took our company to the next level. We are grateful to have partners in Baroan Technologies and look forward to their help in the future to grow our systems with our business.

- Brian

I have been working with Baroan Technologies for over 8 years now. When I started with my firm they were already our IT company. From years of work experience, it is rare that a company keeps an IT company for that long. We are still building a relationship with them on a daily basis; it continues to grow and they continue to be extremely helpful. We have also just recently added our phone system to the list of support through Baroan. Baroan has helped us choose, install and implement the new phone system from start to finish with little or no problem. They have been thorough and patient with that assistance. Our monthly maintenance appointments for the computer system have been extremely helpful. Any issue that needs to be addressed at that time of the monthly maintenance is addressed and handled at the same time if possible. Over the years I have gotten to know many of Baroan’s employees and they all have been professional and courteous. Any problems that have arisen have been handled with the utmost professionalism. I have enjoyed my experience with Baroan on a whole and have gotten to know some of their employees quite well.

- Yolanda

I have been using Baroan Technologies for many years and am happy with the services they provide. They have a great group of professionals that are very personable and knowledgeable. Their turnaround time is excellent when it comes to responding to emails or telephone calls about technology problems. Since I have been using Baroan Technologies for years, I feel like they are a part of my own company. It’s like having my own IT staff onsite. Besides calling them for technology issues, I have also called them about recommendations regarding computers and computer software. I have never been disappointed with what they have suggested. I would highly recommend Baroan Technologies to anyone.

- Maureen

Baroan is great! Generally, the receptionist knows who I am before I announce myself and while I have worked mainly remotely with Baroan, I feel like to some extent I know all the technicians. They are friendly, helpful, affordable and great at following up. I recommend Baroan to anyone looking to stay on top of their IT needs!

- Naomi

I have spent many hours on the phone with Baroan Technologies concerning a laptop that I used for work and other things as well. Because of some of the software issues on the computer, I would periodically have trouble with the work server and other issues too technical to go into! But the people at Baroan always got back to me when I needed them and walked me through the fixes necessary for me to get things running satisfactorily. Always timely, courteous and technically brilliant - I never hesitate to call for a problem big or small.

- Shelley

I want to take a minute while all is still fresh in my mind to thank you for your skill, patience, and professionalism yesterday. As you could tell, once we hit the issue, I started to lose my confidence. I'm very happy that you didn't. Your patience and ability to work with the AT&T folks was outstanding. That and your thorough knowledge of how the Altigen PBX and Internet Telephony work was really impressive -- yet again! So, I'm kind of running out of nice things to say and still sound genuine. And so I will stop and just say: Thanks and Best Regards,

- Bruce

It’s incredibly comforting to have such high quality people like you and all of Baroan Tech attending so diligently to our needs.

- Jack

We have had a lot of success with Guy's clients. He is my favorite IT professional to work with.

- Mike

Working with Baroan Technologies has been a pleasure. Though we have our own IT staff, knowing that Baroan is in the background making sure that our systems are up to date and that our Anti-Virus is current is a big relief. In today's world where even the largest multi-billion dollar international companies can have their IT systems compromised it is great to have trust in a company that does their best to make sure we are secure. Your company’s professionalism has always been top notch...

- Guy

We’ve known each other for quite some time now. (Now I’m trying to remember how I first came to be your client) The services you provide have evolved and improved as technology has demanded,which is wonderful and a huge help to me.

- Lynn

You are always so friendly, quick and helpful. You help us have the time to focus on our mission and not on our computers!

- Mary

385 Falmouth Ave  |  Elmwood Park, NJ 07407  |  Tel: 201.796.0404  |  Fax: 201.796.7667

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